CarePoint Infusion Center is committed to protecting the privacy and security of your personal and medical information. This policy outlines the types of information we collect, how we use it, and the measures we take to keep it safe.
Your Privacy at a Glance
- We Collect Information to Provide Care: We collect personal and medical information to provide you with quality healthcare, process payments, and manage our operations.
- We Do Not Sell Your Information: We will never sell or rent your personal information to third parties.
- You Have Rights: You have the right to access, amend, and control the use of your health information.
- Security is a Priority: We use physical, electronic, and procedural safeguards to protect your data.
What Information Do We Collect?
Personal and Medical Information
We collect personal information (like your name, address, and date of birth) and protected health information (PHI) that you provide to us. This includes the medical records we create to document the care and services you receive.
Automated Information (Website Usage)
When you visit our website, we may automatically collect non-identifying information, such as your browser type, operating system, and the pages you visit. We use this data to improve our site experience. We use technologies like cookies and pixel tags for this purpose.
How Do We Use Your Information?
Your information is used primarily for three purposes, as permitted by law:
- Treatment: We use your health information to provide, coordinate, and manage your medical care with your physicians and other healthcare providers.
- Payment: We may disclose information to your insurance company or other payers to bill for the services you receive.
- Healthcare Operations: We may use information to improve our services, evaluate staff performance, and for other operational needs.
We may also use your information for appointment reminders, to inform you of treatment alternatives, or for public health activities as required by law.
Do We Share Your Information?
We do not share your personal information with third parties except as necessary to provide our services or as required by law. This may include sharing information with:
- Your physicians and other healthcare providers involved in your care.
- Your insurance company for payment purposes.
- Business associates who perform services on our behalf (under strict confidentiality agreements).
- Public health authorities or in response to legal proceedings, as required by law.
Your Privacy Rights
You have the following rights regarding your health information:
- Right to Inspect and Copy: You can request to see and get a copy of your health records.
- Right to Amend: You can ask us to correct health information about you that you think is incorrect or incomplete.
- Right to Request Restrictions: You can ask us not to use or share certain health information for treatment, payment, or operations.
- Right to Confidential Communications: You can request that we communicate with you in a specific way (e.g., at a certain phone number).
- Right to Receive Notice of a Breach: We will notify you if a breach of your unsecured health information occurs.
Contact and Complaints
If you have any questions about this policy or believe your privacy rights have been violated, please contact our Compliance Specialist.
Compliance Specialist23215 Commerce Park Suite 318
Beachwood, OH 44122
Telephone: (216) 755-4044
Fax: (330) 967-0571
Email: [email protected]
You may also file a complaint with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.